SHIPPING & RETURNS
Shipping Information
Welcome to Unrefined Beauty
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Shipping Information
Thank you for choosing Unrefined Beauty! We’re committed to providing you with a smooth shopping experience. Here’s everything you need to know about our shipping process:
1. Order Processing Time:
- Orders are processed and prepared for shipment within 7 days from the date of your order. This timing is due to our shipping schedule, where we dispatch orders at the end of each week when our courier arrives.
2. Shipping Time:
- After your order is dispatched, it typically takes up to 10 business days for delivery. This timeframe applies to shipments from our store in Korea to your destination.
3. Delivery Timeline:
- Please note that the total delivery time includes both the processing period and shipping duration. We aim to get your order to you as quickly as possible, but international shipping times can vary based on your location.
4. Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.
5. Customer Support:
- If you have any questions about your order or need assistance, don’t hesitate to reach out at Unrefine.beautyco@gmail.com. We’re here to help!
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Thank you for your patience and understanding. We’re excited for you to enjoy your Unrefined Beauty products!
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Return & Exchange Information
At Unrefined Beauty, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
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1. Return Period:
- Items must be returned within 30 days of receipt for a return or exchange to be processed.
2. Shipping Costs:
- The cost of return shipping is the responsibility of the buyer. Please ensure that the item is securely packaged to prevent damage during transit.
3. How to Return or Exchange:
- If you encounter any issues with your item, please follow these steps:
1. **Take a Picture**: Photograph the item clearly showing the issue.
2. **Describe the Problem**: Include a brief description of what’s wrong with the item.
3. **Email Us**: Send the photo and description, along with your order number, email address, and name to Unrefined.beautyco@gmail.com.
4. Processing Your Request:
- Once we receive your email, we will review the information and provide instructions on how to proceed with your return or exchange.
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We appreciate your cooperation and look forward to resolving any issues promptly. Thank you for shopping with Unrefined Beauty!
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Shipping and Delivery Policy
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Shipping Responsibility:
When we ship products to our customers, we take great care to ensure that all items are dispatched in their best condition. However, once the package leaves our facility and is handed over to the courier, we are not liable for any issues or delays caused by the courier service. This includes, but is not limited to, delays in transit, damages during shipping, or loss of packages. We rely on our trusted courier partners to handle and deliver our products safely and promptly.
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Order Fulfillment and Delivery Timing:
Our products are shipped based on their availability in stock. As a result, you may receive some items from your order before others. This is because different items may be dispatched at different times, depending on their availability and the schedule of the courier service. While we strive to process and ship all orders as quickly as possible, please be aware that items in your order may arrive at different times. However, we make every effort to ensure that no two items are separated by more than a week.
If you have any concerns about your shipment or need more information about the status of your order, please feel free to contact our customer service team. We appreciate your understanding and patience as we work to deliver your products in a timely manner.
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